Shipping policy
Last updated: 24 September 2026
We want receiving your LivGrid order to be as straightforward as creating your living wall.
For our smaller kits and gardening essentials, many customers appreciate the flexibility of collecting their order when it suits them. Where available, we therefore offer a choice between delivery to an eligible InPost Locker or Shop and delivery directly to your home.
For our larger LivGrid kits, we arrange home delivery so you don't need to collect several cartons yourself.
We currently deliver within our standard mainland UK delivery area only.
1. Where we deliver
LivGrid currently delivers to addresses within our standard mainland UK delivery area.
Our standard delivery service does not currently include:
- the Scottish Highlands and Islands;
- Northern Ireland;
- the Channel Islands;
- the Isle of Man; or
- other remote locations where our delivery partners apply specialist or additional delivery charges.
The delivery options available for your address will be confirmed at checkout.
If standard delivery is not currently available to your postcode, please contact us at hello@livgrid.co.uk. As our delivery network develops, we hope to make LivGrid available to more locations.
2. Delivery options and charges
The delivery method available depends on what you order.
Our current delivery structure is:
| Order | Parcel size | InPost Locker or Shop | Home delivery |
|---|---|---|---|
| 0.25 m² LivGrid kit | Large | £3.99 | £5.99 |
| 0.5 m² LivGrid kit | Large | £3.99 | £5.99 |
| 0.75 m² LivGrid kit | Large / multi-parcel order | — | £5.99 |
| 1.0 m² LivGrid kit | Large / multi-parcel order | — | £5.99 |
| Gardening essentials | Small | £1.99 | £2.89 |
| Bespoke installations / larger orders | Depends on order | — | Quoted individually |
The delivery options and final charge applicable to your order will always be shown before you complete checkout.
Smaller LivGrid kits
For our 0.25 m² and 0.5 m² kits, you can normally choose between:
InPost Locker or Shop collection — £3.99
A convenient, lower-cost option if you would prefer to collect your order from an eligible InPost location at a time that suits you.
Home delivery — £5.99
Your order is delivered directly to the address you provide at checkout.
Larger LivGrid kits
Our 0.75 m² and 1.0 m² kits are delivered directly to your home.
The customer delivery charge is currently £5.99 per order, even where the modular nature of LivGrid means that we need to dispatch the order in more than one carton.
You will not be charged separately for each carton unless a different delivery arrangement has been specifically agreed with you before you place your order.
Gardening essentials
Smaller gardening essentials that fit within the applicable Small parcel dimensions can normally be sent for:
- £1.99 to an eligible InPost Locker or Shop; or
- £2.89 for home delivery.
Where an item is too large for the Small parcel service, the appropriate delivery option and price will be shown at checkout.
Bespoke installations and larger orders
Delivery arrangements for bespoke installations, unusually large orders or orders that cannot be sent using our standard parcel services will be quoted individually.
We will explain the delivery arrangements and cost before you commit to the order.
3. Orders containing more than one parcel
Some LivGrid orders may be dispatched in more than one carton.
Where this happens:
- you may receive more than one tracking notification;
- individual cartons may have separate tracking numbers; and
- although we aim for all parts of your order to arrive together, parcels can occasionally arrive at slightly different times.
If one part of your order arrives before another, please check your dispatch and tracking information first, as another parcel may still be on its way.
If you are concerned that part of your order is missing, contact us at hello@livgrid.co.uk and we will investigate.
4. InPost Locker or Shop collection
Where InPost collection is available for your order, you will be able to select an eligible collection location during checkout.
Once your parcel is ready for collection, InPost will send you the information you need to collect it.
InPost currently provides 72 hours (three days) to collect a parcel after it arrives at a Locker or Shop. Please always follow the collection deadline shown in your InPost notification.
If a parcel is not collected within the permitted collection period, it will normally be returned to LivGrid.
If this happens, please contact us at hello@livgrid.co.uk and we will help arrange the next step.
Where a parcel needs to be sent again because it was not collected, we may ask you to pay the reasonable cost of redelivery. We will always tell you about any charge before arranging it.
5. Home delivery
Where home delivery is selected or required for your order size, your order will be delivered to the address entered during checkout.
Please check your delivery address carefully before placing your order.
Once an order has entered the dispatch process, we may not always be able to change its delivery address.
Depending on the carrier and service used, you may receive tracking updates, delivery estimates or options for managing your delivery directly with the carrier.
If your carrier offers the option to nominate a safe place, you can choose whether to use it. Please choose somewhere that you consider secure and suitable for the parcel.
Where you have expressly instructed the carrier to leave your parcel in a nominated safe place, the carrier may record the parcel as delivered once it has followed that instruction.
This does not affect your statutory rights, including where a carrier has not followed the delivery instruction correctly.
6. Delivery charges
We want our delivery charges to be clear before you order.
Smaller LivGrid kits offer a choice between lower-cost Locker or Shop collection and the convenience of home delivery.
Our larger kits are delivered directly to your home and may arrive in more than one carton. We price delivery according to the order as a whole, rather than asking you to arrange or pay separately for each individual carton.
The complete delivery charge will be shown before you place your order.
We may review our delivery prices from time to time as carrier charges and our delivery services change.
Any change in delivery pricing will not affect an order that we have already accepted.
7. Dispatch and delivery times
We aim to prepare and dispatch orders promptly.
Estimated delivery times will be shown on the website, at checkout or in your order information where available.
Delivery dates and times are estimates unless we have expressly agreed a particular delivery date with you.
Occasionally circumstances outside our reasonable control may delay a delivery. These can include severe weather, carrier disruption or other transport problems.
If we become aware of a significant delay affecting your order, we will contact you where reasonably possible.
Your statutory rights are not affected.
8. Tracking your order
Where tracking is available, we will provide tracking details after your order has been dispatched.
If your order contains more than one parcel, you may receive a separate tracking reference for each carton.
Tracking information can sometimes take a short time to update after a parcel has been handed to the carrier.
9. When your order arrives
Please check your LivGrid order after delivery or collection.
If the outer carton appears damaged, it is helpful to take a photograph before opening it.
Please then check that everything is present and appears to be in good condition.
If anything is missing, damaged or incorrect, please contact us at hello@livgrid.co.uk and include:
- your order number;
- a brief description of the problem; and
- photographs where these will help us understand what has happened.
We will then help you resolve the issue.
Your statutory rights are not affected.
10. Missing parcels
If tracking indicates that your parcel has been delivered but you cannot locate it, please check:
- the delivery information provided by the carrier;
- any safe place that you nominated;
- whether somebody else at the delivery address accepted it; and
- whether your order is travelling in more than one carton.
If you still cannot locate the parcel, please contact us at hello@livgrid.co.uk and we will investigate with the carrier.
11. Failed deliveries
If delivery cannot be completed because the address supplied was incorrect, the parcel was not collected, or delivery could not reasonably be completed through the carrier's normal delivery process, the parcel may be returned to LivGrid.
If this happens, please contact us.
Where appropriate, we can arrange redelivery.
If the failed delivery resulted from incorrect information supplied by you, failure to collect a parcel within the stated collection period, or another matter reasonably within your control, we may ask you to pay the reasonable cost of redelivery.
We will always tell you about any charge before arranging redelivery.
12. Returns
We want returns to be straightforward too.
Where practical, we intend to offer convenient InPost returns for parcels that meet the applicable size and weight requirements.
Larger or heavier items may need to use a different return method. Where this applies, we will explain the appropriate return arrangements to you.
Full information about changing your mind, faulty or damaged products, return costs and refunds can be found in our:
13. Questions about delivery
If you have any questions about delivery or an existing order, please contact us:
LIVGRID LTD trading as LivGrid
27 Old Gloucester Street
London
WC1N 3AX
United Kingdom
Company number: 17297766
Email: hello@livgrid.co.uk